What the phone actually costs schools & institutes
Calls in, calls out
Inbound — calls that come to you
Admission enquiries
Answers questions on eligibility, fee structure, timings, transport and documents required, and captures the enquiry with the student's details.
Parent questions
Holiday dates, exam schedules, transport routes and office hours — answered the same way every time, without a queue.
Route to the right desk
Anything needing a principal, accountant or class teacher is transferred or logged as a callback with full context.
Outbound — calls it makes for you
Fee reminders
Calls parents ahead of the due date with the outstanding amount and the payment link, and records who promised what.
Absence and attendance alerts
Calls the parent when a student is marked absent, the same morning rather than at the end of the term.
Admission follow-up
Works through the enquiry list to find who is still deciding, so the counsellor calls only the interested families.
Outbound: a fee reminder, three days before the due date
Good morning — am I speaking with Meera's parent?
Yes, this is her father.
This is the office line for Vidya Public School, calling about the second-term fee. It is due on the fifteenth, and I can send the payment link on WhatsApp if that helps.
Send it. Can I pay in two parts?
I will note that request and have the accounts office confirm today. Sending the link to this number now.
The agent does not approve the instalment request — it records it and routes it to a human. Policy decisions stay with your staff.
It has to update your systems, not a dashboard
- Your school ERP for student records, fee status and attendance
- WhatsApp or SMS for payment links, circulars and confirmations
- Payment gateway link generation so the parent can pay during or right after the call
- Daily call report for the office — reached, promised, refused, wrong number
We run this engine ourselves.
We also build VidyaERP, our own school and institute management platform — so the voice agent can be wired into fee, attendance and admission records directly rather than through a spreadsheet export.
60–70% below typical US/UK cost — because we run the engine ourselves.
See VidyaERPSchools & Institutes questions we get asked
Can it call in the parent's language?
Yes — English, Hindi and Malayalam today, and it follows the language the parent replies in. For fee and attendance calls that matters more than for almost any other use case.
Is it appropriate to have an AI call parents about fees?
Many schools use it for the reminder — the neutral, repetitive part — and keep a human for anything sensitive, like a family requesting more time. We configure that boundary with you.
How does it know the fee balance?
It reads from your ERP. If you run VidyaERP that integration is direct; with other systems we connect through their API or a scheduled sync.
Can it handle admission season volume?
That is the main reason schools start with it — concurrency is a configuration, not a hiring round.
Do we get a record of every call?
Yes — recording, transcript and outcome per call, plus a daily summary of who was reached and what they said.
Voice agents for other businesses
Want a voice agent answering your schools & institutes calls?
Tell us what the calls look like today. We'll scope it and put a senior engineer on it — and you keep 100% of the IP.