What the phone actually costs car dealerships
Calls in, calls out
Inbound — calls that come to you
Sales enquiries
Answers model, variant, on-road price and availability questions, and books a test drive into the showroom calendar.
Service status calls
Tells the customer where their vehicle is in the workflow and when it will be ready, pulled from your service system.
Route to an advisor
Anything involving a quotation, complaint or negotiation goes to a human with the vehicle and customer context already loaded.
Outbound — calls it makes for you
Test-drive booking and reminders
Calls a new enquiry to book the test drive, then reminds the day before so the slot is not wasted.
Service due reminders
Calls when a service or insurance renewal is due, and books the slot on the call instead of hoping for a callback.
Ready-for-pickup and feedback
Calls when the vehicle is ready, and follows up after delivery for feedback while the experience is fresh.
Outbound: service due, booked on the call
Good afternoon — is this Mr Thomas, with the Creta?
Yes.
This is the service desk at Damas Motors. Your car is due for its periodic service this month. Shall I book a slot?
Maybe next week. How long does it take?
A standard service is usually the same day if you drop it before ten. I have Tuesday or Thursday next week — which is better?
Tuesday.
Booked for Tuesday. I will send the confirmation and the pickup option on WhatsApp.
The reminder and the booking happen in one call, instead of an SMS that produces a callback a week later — if at all.
It has to update your systems, not a dashboard
- Your DMS or service management system for vehicle history and job-card status
- Showroom and workshop calendars for test-drive and service slots
- WhatsApp confirmation with the booking, pickup option and location
- Lead source tracking so you know which campaign the enquiry came from
We run this engine ourselves.
We run our own field-operations products, so the parts most vendors gloss over — call outcomes flowing into a real system, not a dashboard nobody opens — are the parts we build first.
60–70% below typical US/UK cost — because we run the engine ourselves.
Car Dealerships questions we get asked
Can it quote an on-road price?
It can quote what your system holds. Where price depends on variant, colour and offers, we usually have it give the range and hand to a salesperson for the exact figure.
Will it handle a complaint call?
It recognises an unhappy customer and transfers rather than continuing a script. We would not recommend automating a complaint.
Does it work for a multi-brand service centre?
Yes — the vehicle and service history it reads come from your system, so the brand mix does not matter.
Can it call a list of customers whose service is overdue?
That is one of the most common first campaigns: import the overdue list, run the calls, and get back a booked-slot list plus the reasons for refusals.
How many calls can it make at once?
Concurrency is a configuration on our own stack. We size it to your list and your workshop capacity — there is no point booking more cars than you can service.
Voice agents for other businesses
Want a voice agent answering your car dealerships calls?
Tell us what the calls look like today. We'll scope it and put a senior engineer on it — and you keep 100% of the IP.